Guides · Staff
Guides on Staff
Every GuestHawk guide that covers Staff, for Indian hotels, hostels and homestays.
Fire NOC for hotels: when you need one and how to get it
When a hotel needs a fire NOC, the documents, the two-stage process, renewal and an inspection checklist.
Read the guideStaffFront office staff duties and responsibilities: roles, hierarchy and a handover template
Front office roles and hierarchy, duties by shift, a handover template and the KPIs to track at a small Indian hotel.
Read the guideStaffHotel staff training topics: a department-by-department plan with a 12-week calendar
Hotel staff training topics by department, an onboarding week, soft skills, grooming, safety and a 12-week calendar template.
Read the guideHousekeepingHousekeeping chemicals used in hotels: the R1 to R9 system, safety and supplies
The R-series chemicals explained, safe dilution and storage, a housekeeping supplies list and a cost-per-room example.
Read the guideHostelsBackpacker hostel: what it means in India and what guests expect
What a backpacker hostel is, who stays, what they expect, how to run common areas and events, and the visa caution on foreign volunteers.
Read the guideOperationsLost and found hotel procedure: what to keep, for how long, and a register template
A lost and found procedure for Indian hotels: what the law expects, how long to keep items, valuables, police handover and a register template.
Read the guideStarting outHow to start a hotel business in India
Models, money, licences, staff and the first 90 days for anyone planning to open a hotel in India.
Read the guideHousekeepingLaundry in hotel operations: process, costs and linen par levels
The hotel laundry process, an in-house vs outsourced cost comparison, linen par levels and guest laundry pricing.
Read the guideHousekeepingRoom cleaning checklist for hotels: daily, departure and deep cleaning
Daily, departure and deep cleaning checklists for hotel rooms, with timings, an inspection list and a copyable table.
Read the guideOperationsGuest complaints in hotel: how to handle them, with examples and a script
A practical method for handling guest complaints in Indian hotels, with a desk script, 12 common examples and solutions, and a service recovery budget.
Read the guideSpend less time on the paperwork.
GuestHawk handles Form-III, GST invoices and every OTA in one system, so you can focus on your guests.