Who we are
GuestHawk builds software for hotels, hostels, homestays and other places to stay in India. In this notice, "GuestHawk", "we" and "us" mean the GuestHawk team that runs this website and the GuestHawk service.
This notice explains what personal data we collect through this website, why we collect it, how long we keep it and the choices you have. It is written to meet the Digital Personal Data Protection Act, 2023 (the DPDP Act) and the rules made under it. For anything in this notice, write to hello@guesthawk.com.
What we collect
We collect only what you choose to give us and what we need to reply.
- Demo requests. When you fill in the form on our contact page, we collect your name, work email, phone number, property name and the kind of property. If you add them, we also collect the number of rooms or beds and your message.
- Emails you send us. If you write to us, we keep your email address, the message and our reply.
- Basic technical data. Like any website, our hosting servers receive standard request information, such as your IP address, browser type and the page requested, which is used to deliver the page and keep the site secure.
This website sets no cookies, uses no advertising or analytics trackers and loads no third-party scripts. We do not build profiles of visitors.
Why we use it
We use the details you give us to:
- arrange and run your demo and answer your questions;
- follow up with you about GuestHawk after the demo, including by phone or WhatsApp if you have given us a phone number;
- understand your property well enough to suggest the right plan.
We do not sell your personal data, and we do not rent or trade it. We will not use it for marketing unrelated to your enquiry unless you have agreed to that separately.
Your consent
We process the details in a demo request on the basis of your consent, which you give when you submit the form. You can withdraw that consent at any time by writing to us. Withdrawing is as easy as giving it: one email is enough. Once you withdraw, we stop contacting you and delete your details as described below, unless the law requires us to keep something.
How long we keep it
We keep a demo enquiry for as long as we need it to respond and follow up. If you do not become a customer, we delete it within 24 months of our last contact with you, or sooner if you ask us to.
If you become a customer, your details become part of your customer account and are kept under the terms of your customer agreement.
Who we share it with
We share personal data only with service providers that help us operate, and only as much as they need to do that work. For this website they are Cloudflare, which hosts the site; Resend, which delivers demo requests to our inbox; Google, whose Workspace tools we use to keep track of demo requests; and Sanity, which stores our published guides (and no visitor data). They are bound by contract to keep it confidential, to use it only on our instructions and to protect it.
We may also disclose personal data when the law requires it, for example in response to a valid request from a court or a government authority.
Where it is stored
We design the GuestHawk service so that customer data is stored in India. The website providers named above may process demo requests outside India. We use them only where the DPDP Act permits it and with protections equivalent to those described here.
How we protect it
We protect personal data with encryption in transit and at rest, access limited to the people who need it, and records of who accessed what. Our security page explains this in more detail.
Your rights
Under the DPDP Act, you have the right to:
- access a summary of the personal data we hold about you and how we use it, and know who we have shared it with;
- correct, complete or update your personal data;
- erase your personal data when it is no longer needed for the purpose you gave it for;
- withdraw consent at any time;
- have a grievance addressed by us, and, if you are not satisfied, complain to the Data Protection Board of India;
- nominate another person to exercise these rights on your behalf if you die or become unable to do so.
How to exercise your rights
Write to hello@guesthawk.com from the email address you used with us, and tell us what you would like us to do. If you write from a different address, we may ask you to confirm your identity before we act.
We acknowledge every request within two working days and respond in full within 30 days. The same address handles grievances: any complaint about how we handle your personal data is reviewed by a responsible member of our team, who will reply to you within the same time.
Guest data in the GuestHawk product
Properties use GuestHawk to manage their own guests: bookings, check-in, bills and the records the law requires. For that data, the property decides why and how it is processed, so the property is the Data Fiduciary for its guests. GuestHawk processes guest data on the property's behalf, under contract and only on its instructions.
If you stayed at a property that uses GuestHawk and have a question about your data, contact the property first. We will help the property respond.
Children
This website and our demo form are meant for people who run or work at a business. They are not directed at children, and we do not knowingly collect personal data from anyone under 18.
Changes to this notice
We will update this notice when our practices change. The date at the top shows when it last changed. If a change affects how we use details you have already given us, we will tell you before it takes effect.