Everything the property runs on.
Front desk, billing, channels, housekeeping, staff, finance and compliance in one system that your team learns in a day.
Front desk
The whole house on one screen.
A live tape chart for rooms and beds, with arrivals, departures and room status in one view.
- Walk-ins in under a minute. Search, assign, collect an advance and print or send the registration card.
- Groups and weddings. Block rooms, split bills and track who has arrived.
- Night audit that closes itself. The day is reconciled and the owner's numbers are sent by morning.
Billing and GST
Bills that are right the first time.
Split folios, deposits, UPI, card and cash, with the right GST rate on every line.
- GST handled. Correct rates for rooms, food and services, with B2B invoices ready for your accountant.
- Paid faster. Payment links before arrival and UPI at checkout.
- Month-end in a day. Revenue syncs with your accounting software, so the books agree.
Channels and direct bookings
Sell everywhere. Keep more of every booking.
Two-way sync with the OTAs, plus a booking site and WhatsApp booking that look and feel like your property.
- No double bookings. Rates and availability update across every channel within seconds.
- Direct bookings that convert. A fast booking site with UPI, and guests can book over WhatsApp.
- Rates you approve. Suggestions for long weekends, weddings and festivals, applied everywhere in one tap.
Housekeeping and maintenance
Rooms ready before the guest is.
Rooms turn in the order arrivals need them, and repairs are logged with a photo before they become complaints.
- Live room status. The desk sees a room turn clean the moment it is done.
- Built for the whole team. Photos and voice notes, in the language each person works in.
- Maintenance on record. Every fault, fix and cost is tracked against the room.
Staff
A team that always knows what comes next.
Rosters, attendance, tasks and handovers in the same system as the work itself.
- Rosters in minutes. Build the week, publish it, and everyone sees their shifts on their phone.
- Attendance you can trust. Clock-in on the property, with leave and overtime in one place.
- Clear handovers. Every shift starts with what the last one left open.
Finance and owner reports
Owner-grade numbers, every morning.
Expenses, payroll, inventory and cash sit beside revenue, so profit is visible daily, not at month-end.
- Daily owner digest. Revenue, occupancy, rate, cash and approvals at eight every morning.
- Spend under control. Purchases and petty cash approved on the phone, with receipts attached.
- Cash that reconciles. Every shift's cash and UPI matched before the next one starts.
Compliance
Paperwork done at check-in, not at midnight.
Guest ID is verified on the guest's phone, and the forms the authorities expect are prepared as guests arrive.
- Form-III on time. Prepared at check-in for every foreign guest, well inside the 24-hour window.
- Registers ready. Police and guest registers in the format your state asks for.
- Consent built in. Guest data collected with consent and handled to DPDP expectations.
AI, with people in charge
AI does the routine. People make the calls.
GuestHawk answers routine messages, plans the day and flags what looks wrong. The right person approves before anything goes out.
- A booking agent, day and night. Enquiries on WhatsApp and your website answered in the guest's language, with a quote and a UPI link.
- A concierge for every room. Requests for a cab, a meal or an extra pillow reach the right team and are tracked until done.
- An assistant for the team. Staff ask a question or leave a voice note, and it becomes a task with the right owner.
- A second pair of eyes. Cash gaps, unusual discounts and rate mistakes flagged the same day.
Early check-in request. The room is ready at 11:00, so the reply offers that with breakfast.
Bookings are well ahead of last year, with nine rooms left.
Ordered by arrival time, with two rooms held for early arrivals.
Also in GuestHawk
The details that make a property run well.
Beyond the core, GuestHawk covers the smaller jobs that decide how a stay feels and how a month closes, grouped by the work they do.
Front office
- Co-travellers with their own accessEvery adult in the room checks in on their own phone and can order to the room's bill within limits you set.
- Visitor passesGuests invite visitors ahead of time, the gate scans a pass in seconds, and the visitor register keeps itself.
- Group and wedding blocksRoom blocks with rooming lists and release dates, billed as one account or split by family.
- Lost and foundEvery item logged with a photo, linked to the stay and returned with a record.
Guests
- Concierge on WhatsAppA cab at six, a thali to the room, an extra pillow: requests reach the right team and are tracked to done.
- Cabs and experiencesYour own car first, then your tie-up drivers and local partners, with every trip on the guest's bill.
- Partners without another appDrivers, tour operators and laundries accept and update jobs over WhatsApp.
- QR dine-in and kitchen displayDiners order from the table, tickets reach the right station, and the bill updates itself.
- Verified once, welcome everywhereGuests who verify their ID at one GuestHawk property can reuse it at the next, with their consent.
- Reviews while they still matterA low score on day one reaches the manager while the guest is still on site.
Revenue
- Booking agent on WhatsApp and webAnswers enquiries in the guest's language, quotes the right rate and sends a UPI link, day or night.
- Agent and corporate portalContracted rates, credit limits and group quotes for travel agents and companies.
- Pricing with guardrailsRates follow demand, weddings and festivals, and never fall below the floor you set.
- Rate parity watchKnow when an OTA shows a different price from your own site, before your guests do.
- BenchmarksSee how your occupancy and rate compare with similar properties nearby, anonymised.
Operations
- One work app for every roleDesk, housekeeping, kitchen and maintenance on one app, across properties, and it keeps working when the connection drops.
- Rounds and staff safetyScheduled rounds with check-ins, an SOS button and lone-worker checks for the night shift.
- Maintenance and assetsFaults logged with a photo, preventive schedules, and repair costs tracked against each room.
- UtilitiesPower, water and diesel logged against occupancy, so waste shows up the same week.
Money
- Payroll from attendanceSalaries worked out from the rosters and attendance your team already keeps.
- Inventory and recipe costingPurchase orders, stock levels and the true cost of every dish on the menu.
- Accounting sync and e-invoicesRevenue and expenses flow to Tally or Zoho Books, with e-invoices where your turnover requires them.
- The 8 a.m. owner digestYesterday's revenue, occupancy, cash and pending approvals, on WhatsApp before breakfast.
Safety and compliance
- Guest SOSA guest who needs help reaches the desk in one tap, with their room already known.
- Safer community spacesWomen-only spaces, moderated conversations, and members choose what others can see.
- A privacy centre for guestsGuests can see, download or erase their data, as the DPDP Act expects.
- Registers on demandGuest, police and visitor registers in the format your state asks for.
AI
- Automations with approvalRoutine work runs on its own. Anything that touches money or a guest waits for the right person.
- Answers in every languageGuests and staff can write in English, Hindi or their regional language.
Grow the property
Running well is half the job.
The guest app, community and events, network-wide rewards and hiring help the property grow. All included.
See your property on GuestHawk.
A thirty-minute walkthrough with your own rooms, rates and channels. If it is not a fit, we will tell you.