Guides · Operations
Operations guides
Front office, night audit, check-in and day-to-day running of hotels, hostels and homestays in India.
Late checkout fee: how to set charges, early check-in rules and when to waive them
How to set a late checkout fee and early check-in charges for an Indian hotel or homestay, with half-day rules, a worked example, scripts and when to waive.
Read the guideOperationsLost and found hotel procedure: what to keep, for how long, and a register template
A lost and found procedure for Indian hotels: what the law expects, how long to keep items, valuables, police handover and a register template.
Read the guideOperationsGuest experience in hotel: what it is and how to improve it, stage by stage
How to improve the guest experience in an Indian hotel or homestay, from pre-arrival to post-stay, with 15 low-cost ideas and their costs.
Read the guideOperationsGuest complaints in hotel: how to handle them, with examples and a script
A practical method for handling guest complaints in Indian hotels, with a desk script, 12 common examples and solutions, and a service recovery budget.
Read the guideOperationsHotel POS: how a point-of-sale system should work in a hotel
What a hotel POS does, how kitchen tickets and room charges should flow, the GST on food, and what to look for.
Read the guideOperationsHotel check in procedure: steps, ID checks and a front desk script
A step-by-step hotel check-in procedure for Indian properties, with ID rules, deposits and a front desk welcome script.
Read the guideOperationsNight audit process: a step-by-step checklist for Indian hotels
What night audit means, the nightly checklist and a sample night audit report for small Indian properties.
Read the guideOperationsThe online check in hotel guests expect: an owner's guide for India
How online check-in works for Indian hotels, what ID and payment to collect before arrival, and how to keep guest data safe.
Read the guideSpend less time on the paperwork.
GuestHawk handles Form-III, GST invoices and every OTA in one system, so you can focus on your guests.